Refund Policy

At Mer4Shop, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with the purchase, you may request an exchange or return according to the conditions detailed below.

Return Deadlines

• Product dissatisfaction (Right of Withdrawal): up to 7 calendar days from receipt.

• Manufacturing defect: up to 30 calendar days from receipt.

• For visible damage (broken glass, missing pieces, scratches, etc.): The customer must notify us within a maximum of 24 hours after delivery, sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions

• The product must show no signs of use and must be in its original packaging, with all accessories and components included.

• Returns will not be accepted if the item was altered or modified (e.g., removing links from a bracelet).

• Once the product is received and the quality analysis is approved, the customer may opt for:

  • Exchanging it for another product available in stock.

  • Receiving a refund of the product's value.

• The original shipping cost is not refundable if the delivered product corresponds to the order and is in good condition.

Warranty

All products come with a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and visible label.

Important: The warranty does not cover

• Aesthetic damages after purchase (broken screen, scratches, impacts).

• Damage caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Improper use of accessories.

• Natural wear and tear from use (scratches, oxidation, loss of shine, battery reduction, etc.).

• Unrecommended resistance tests (impacts, exposure to water or excessive pressure).

Support

Mer4Shop does not offer technical service or authorized assistance for repairs. For any questions or warranty management, you may contact us through our support channels.